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Dashboard sites showing all resolved tickets

  • 18 April 2023
  • 8 replies
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The custom views for school sites (under tickets) show all applied settings which only show open tickets. If I select a school site through the dashboard, it shows all resolved tickets instead of just the current open tickets. It just recently changed and I’m not sure why. Is there a way to exclude all resolved tickets when selecting a school site from the dashboard? 

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Best answer by Kathryn Carter 1 May 2023, 19:08

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To be more specific, Open Tickets by Location is showing all resolved tickets for every school site within the dashboard rather than just the current open tickets. Hope that helps. 

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I’ve also been seeing this issue since Monday.  Hoping it goes back to normal soon.

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We are having the same issue. 

Userlevel 7
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@rpepper @bmolloy @JTichavsky 433b89d creighton Thank you for bringing this to our attention. This is something our team is aware of and actively working on. Please be on the lookout for an update. 😃

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@rpepper @bmolloy @JTichavsky 433b89d creighton 

I just checked your sites and they should now be updating correctly! Let me know if you have any additional questions! 😄

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Looks back to normal, thank you! 

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Looks good again.  Thanks for your help. 👍🏻

Userlevel 7
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Thank you! Please let us know if you are experiencing this issue again!

@JTichavsky 433b89d creighton @bmolloy 

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