Question

Default Action Time?

  • 9 October 2023
  • 3 replies
  • 55 views

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Does anyone know if there’s a way to set a default action time? It could be global, or it could be specific to a particular action, either would be helpful.

Thanks!


3 replies

Userlevel 4
Badge +5

@CFOSTER 817ea42 isd623, are you referring to action times for working tickets?

If so, you can set up a Rule under Tickets ‘when Stale’ to trigger a particular action. The rules will be fired when an open ticket sits untouched for at least 1 day. Stale Rules require a "Days Stale" condition filter to run. 

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See attached. I want to set this to 5 minutes by default since 90% of our tickets don’t take longer than that.

 

Userlevel 7
Badge +12

@CFOSTER 817ea42 isd623 Thank you for submitting your question to our community! 😄

This would be a wonderful addition to our Idea Exchange. Please head here: https://community.incidentiq.com/ideas

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