Skip to main content
Question

Default Action Time?

  • October 9, 2023
  • 3 replies
  • 86 views
C
Forum|alt.badge.img+2

Does anyone know if there’s a way to set a default action time? It could be global, or it could be specific to a particular action, either would be helpful.

Thanks!

    3 replies

    Erica
    Contributor
    Forum|alt.badge.img+9
    • Erica
    • Contributor
    • October 9, 2023

    @CFOSTER 817ea42 isd623, are you referring to action times for working tickets?

    If so, you can set up a Rule under Tickets ‘when Stale’ to trigger a particular action. The rules will be fired when an open ticket sits untouched for at least 1 day. Stale Rules require a "Days Stale" condition filter to run. 

    C
    Forum|alt.badge.img+2
    • Clint Foster
    • Author
    • Observer
    • October 9, 2023

    See attached. I want to set this to 5 minutes by default since 90% of our tickets don’t take longer than that.

     

    Kathryn Carter
    Forum|alt.badge.img+18
    • Kathryn Carter
    • Community Manager
    • October 10, 2023

    @CFOSTER 817ea42 isd623 Thank you for submitting your question to our community! 😄

    This would be a wonderful addition to our Idea Exchange. Please head here: https://community.incidentiq.com/ideas

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    Terms & ConditionsCookie settingsAccessibility statement
    Incident IQ logo

    Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

    Corporate Headquarters:
    750 Glenwood Ave SE, Suite 320
    Atlanta, GA 30316