Does anyone know if there’s a way to set a default action time? It could be global, or it could be specific to a particular action, either would be helpful.
Thanks!
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If so, you can set up a Rule under Tickets ‘when Stale’ to trigger a particular action. The rules will be fired when an open ticket sits untouched for at least 1 day. Stale Rules require a "Days Stale" condition filter to run.
See attached. I want to set this to 5 minutes by default since 90% of our tickets don’t take longer than that.
This would be a wonderful addition to our Idea Exchange. Please head here: https://community.incidentiq.com/ideas
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