Is it possible to have a default answer on a custom field? So that it automatically displays that answer unless the ticket submitter changes it?
We are using a ticket for mandated daily door sweeps - where a campus staff member is required to check and note the status of every door. There are 20-100 doors per campus, so it would be incredibly convenient for those to show that the door is properly functioning, except on the rare cases that it isn’t.
Open to any and all ideas to make this easier for our campus staff!
This is a great question! What I typically recommend for situations like this is to have an “On/Off” toggle titled something like “Were any issues found?”. The On/Off toggle defaults to Off so, the default answer would be assumed to be “no” and if they did find an issue when performing the daily door sweeps, they could engage the field and toggle it to “On” (“yes”) if they did find an issue. You could also have a correlating “Text” field titled “If yes, what was the issue?” for more information to be supplied.
This is a great question! What I typically recommend for situations like this is to have an “On/Off” toggle titled something like “Were any issues found?”. The On/Off toggle defaults to Off so, the default answer would be assumed to be “no” and if they did find an issue when performing the daily door sweeps, they could engage the field and toggle it to “On” (“yes”) if they did find an issue. You could also have a correlating “Text” field titled “If yes, what was the issue?” for more information to be supplied.
It is a terrific suggestion that probably would have worked well if I had the foresight to anticipate this request from our users! In order to do that now, I would have to rebuild about 300 custom fields and then recreate 80 tickets… If we could change the type of entry on the custom field after creating it, we would totally be doing that now!
@ACampbell 717f23b friscoisd That is definitely a tricky thing to anticipate and it often does take time to discern the best option for your district. Fortunately, we can help get you sorted out! Your Customer Success Manager will happily elaborate on what we can do to iron this out for you.
