When deleting a ticket, does the person who submitted it get a notification?
We have a backlog of a few tickets that were duplicate issues already resolved and I’d like to just delete them - but don’t want to do so if it will generate an email to the user and confuse them.
Great point. It was during a transition period between ticket systems so there’s no duplicate ticket in IIQ, it was in our other system.
If the ticket is in iiQ, the user will get notifications for deleted tickets, unless you turn off all notifications. Here is an idea to upvote about the duplicate ticket emails!
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