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Deleting Ticket notifications

  • April 5, 2023
  • 3 replies
  • 163 views
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When deleting a ticket, does the person who submitted it get a notification?


We have a backlog of a few tickets that were duplicate issues already resolved and I’d like to just delete them - but don’t want to do so if it will generate an email to the user and confuse them.

Best answer by Kathryn Carter

@jwakeman Thank you for submitting your question.

If the ticket is in iiQ, the user will get notifications for deleted tickets, unless you turn off all notifications. Here is an idea to upvote about the duplicate ticket emails!

 

    3 replies

    M
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    • MBesnier
    • Observer
    • April 5, 2023

    @jwakeman I’m not sure of the answer to the deletion question, but when we have duplicate tickets we resolve them as duplicates and you are able to link the ticket number of the case that was resolved

    J
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    • jwakeman
    • Author
    • Observer
    • April 5, 2023

    Great point.  It was during a transition period between ticket systems so there’s no duplicate ticket in IIQ, it was in our other system.

    M
    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • Answer
    • April 6, 2023

    @jwakeman Thank you for submitting your question.

    If the ticket is in iiQ, the user will get notifications for deleted tickets, unless you turn off all notifications. Here is an idea to upvote about the duplicate ticket emails!

     

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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