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Hi,

 

Last week we launched the ability for students to create tickets for specific problems. We’ve restricted access to a very select set of issues such as printing and requesting website unblocks, but we do not want the students to be able to create tickets for their chromebooks. We have liaisons in every building who handle the creation of tickets and issuing spare devices.

 

While the actual ticket type for devices has been hidden from the students, the Quick Ticket and Favorite Asset bar still appears for them and allows them to create a ticket for their assigned chromebook. I’d like to disable this so they can no longer create tickets this way.

 

I’ve looked through all of the settings that I thought would be relevant and haven’t had any luck finding where I would do this, and searching in the KB didn’t immediately turn anything up either.

@BGlover 300f99a penntrafford Thank you for submitting your question to our community! 😄

There is not a way to disable quick tickets/favorite assets on a user’s profile. However, you could go into each student’s profile and remove it from their dashboard. It sounds like a very heavy manual lift so here are some ideas to upvote an comment on: 

 

@BGlover 300f99a penntrafford Thank you for submitting your question to our community! 😄

There is not a way to disable quick tickets/favorite assets on a user’s profile. However, you could go into each student’s profile and remove it from their dashboard. It sounds like a very heavy manual lift so here are some ideas to upvote an comment on: 

 

What other methods would I have to restrict access so that students cannot create these tickets? We have 4,000 students, I can’t possibly remove it from every dashboard. Our workflow is not intended to allow students to submit chromebook tickets, it’s a non-negotiable part of the process.

@BGlover 300f99a penntrafford At this time, you will not be able to remove the Quick Ticket/Favorite Asset bar in bulk from student dashboards. If they do submit a ticket that way, you could create a rule that if a student submits a ticket for a Chromebook to automatically resolve the ticket and send an email so you are aware they tried to submit said ticket.  

This is the route I have taken until such a feature is implemented. Thank you.

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