Goal: Track devices left in a classroom and then turned into us without notifying the student.
Teachers turn in chromebooks to us that were left in the classroom. I would like to keep track of that via a ticket incident but not notify the student that we have it. The student would then need to look for it and come and see us to pick it up.
Is there a way to create a ticket on behalf of the student with a specific issue type and mute all email notifications? Maybe a rule?
Best answer by Kathryn Carter
View original
