Does anyone run an insurance program with limited claims?

Question

Our insurance program pre IIQ ran under a system where users had 2 incident claims. Is there any way to implement increasing (or decreasing) an integer on a user field as part of a ticket rule/resolution action?

Short of pulling a report and doing a count on the number of rows per user for tickets tagged as insurance claims then re-uploading it (or using the API to do the same) to the user profile there doesn’t seem to be an easy way to do this. Is there a way to do this within the rule sets? Am I missing something?

David Oestreicher · Accepted Answer

We have an optional insurance program. The 1st incident is free and the 2nd incident is $30 co-pay. We put them in fee tracker when there is damage. So we can look there and see. I have not found a better way yet.

Starting this new year, we are also going to add a custom field for chromebook tickets with a drop down option of ‘1st insurance incident’, ‘2nd insurance incident’, or ‘invoice’ but that is more for us to collect data on how many of each type we have in a school year.

Kathryn Carter · Answer

@Noah_DuncansonI just wanted to follow up to see how things are going with tracking incidents. @David Oestreicherhad a great suggestion and what I would recommend doing😄

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