Skip to main content
Solved

Does anyone run an insurance program with limited claims?

  • June 9, 2022
  • 2 replies
  • 123 views
N
Forum|alt.badge.img+2

Our insurance program pre IIQ ran under a system where users had 2 incident claims.  Is there any way to implement increasing (or decreasing) an integer on a user field as part of a ticket rule/resolution action?

Short of pulling a report and doing a count on the number of rows per user for tickets tagged as insurance claims then re-uploading it (or using the API to do the same) to the user profile there doesn’t seem to be an easy way to do this.  Is there a way to do this within the rule sets? Am I missing something?

Best answer by David Oestreicher

We have an optional insurance program. The 1st incident is free and the 2nd incident is $30 co-pay. We put them in fee tracker when there is damage. So we can look there and see.  I have not found a better way yet.

Starting this new year, we are also going to add a custom field for chromebook tickets with a drop down option of ‘1st insurance incident’, ‘2nd insurance incident’, or ‘invoice’ but that is more for us to collect data on how many of each type we have in a school year.

2 replies

David Oestreicher
Participant
Forum|alt.badge.img+3

We have an optional insurance program. The 1st incident is free and the 2nd incident is $30 co-pay. We put them in fee tracker when there is damage. So we can look there and see.  I have not found a better way yet.

Starting this new year, we are also going to add a custom field for chromebook tickets with a drop down option of ‘1st insurance incident’, ‘2nd insurance incident’, or ‘invoice’ but that is more for us to collect data on how many of each type we have in a school year.

Kathryn Carter
Forum|alt.badge.img+18
  • Kathryn Carter
  • Community Manager
  • 11027 replies
  • September 19, 2022

@Noah_Duncanson I just wanted to follow up to see how things are going with tracking incidents. @David Oestreicher had a great suggestion and what I would recommend doing 😄

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!


Terms & ConditionsCookie settingsAccessibility statement
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316