I read in the Setting up Email to Ticket Functionality that other email addresses can be used (besides Tickets@) but I receive an error email from IIQ stating that the format isn't correct
Am i missing something? the format is correct - name@school.incidentiq.com - the tickets@ email address works fine, but I wanted a different one to trigger a specific ticket chain.
Hey
You should be able to set up email forwarding to allow you to send an email to a different address and that would be forwarded into your ticketing system. Here’s the documentation to configure that workflow:
Taking a look at your rejected emails, there might be an issue with the formatting of the email-to-ticket itself and the Subject line parameter you have in the rule might be the issue. It would require that specific Subject line in the email coming into iiQ or it would reject the email and in your deleted tickets, that Subject doesn’t appear. You could try removing the Subject filter in the rule and this may resolve your issue.
Hopefully this answers your question and solves your problem!
Thanks for trying but i sent the same email using technology@ and then mynewmailbox@ and the technology@ email created the ticket without issue. I am aware of the gmail forwarding but wanted to get this to work first if possible. I am still testing various options to see why one works and the other gives the error and doesn’t create a ticket.
Well, nevermind. After removing the filter that I had applied for the Body of the email, I was able to use the alternate email address to create a ticket. Thanks for the help!
Well, nevermind. After removing the filter that I had applied for the Body of the email, I was able to use the alternate email address to create a ticket. Thanks for the help!
That is great news and I’m glad I could help!
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