We are working on improving our documentation practices. I have setup a rule to email the ticket to me when it marked as resolved. However, I only see the last comment and recent status changes.
I’ve looked through the Supported Variable Data Points for Email Notifications KB Guide but don’t see a way to include all actions and comments.
When viewing these emails on a phone, it is a pain to go directly to the ticket since email links do not open the IIQ app.
Is it possible to view all details in an email?
Best answer by Kathryn Carter
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