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Email Complete Ticket Details

  • May 1, 2024
  • 1 reply
  • 77 views
davecarty
Participant
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We are working on improving our documentation practices. I have setup a rule to email the ticket to me when it marked as resolved. However, I only see the last comment and recent status changes. 

I’ve looked through the Supported Variable Data Points for Email Notifications KB Guide but don’t see a way to include all actions and comments.

When viewing these emails on a phone, it is a pain to go directly to the ticket since email links do not open the IIQ app.

Is it possible to view all details in an email?

Best answer by Kathryn Carter

@davecarty I love this workflow you have set up; however, at this time, there is no way to have all the information emailed to you on a ticket. I wish the variable data points would give you the information that you need. This is an enhancement request: https://community.incidentiq.com/ideas

1 reply

Kathryn Carter
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  • Kathryn Carter
  • Community Manager
  • Answer
  • May 3, 2024

@davecarty I love this workflow you have set up; however, at this time, there is no way to have all the information emailed to you on a ticket. I wish the variable data points would give you the information that you need. This is an enhancement request: https://community.incidentiq.com/ideas

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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