Email Complete Ticket Details

  • 1 May 2024
  • 1 reply

Userlevel 4
Badge +8

We are working on improving our documentation practices. I have setup a rule to email the ticket to me when it marked as resolved. However, I only see the last comment and recent status changes. 

I’ve looked through the Supported Variable Data Points for Email Notifications KB Guide but don’t see a way to include all actions and comments.

When viewing these emails on a phone, it is a pain to go directly to the ticket since email links do not open the IIQ app.

Is it possible to view all details in an email?

1 reply

Userlevel 7
Badge +12

@davecarty I love this workflow you have set up; however, at this time, there is no way to have all the information emailed to you on a ticket. I wish the variable data points would give you the information that you need. This is an enhancement request: