Email in to create a ticket?

  • 18 January 2024
  • 3 replies

does the system allow a person to email a helpdesk email and it automatically creates a basic Incident Record for them.

3 replies

Userlevel 3
Badge +1

I think you are asking if you can set up E-mail to ticket creation. If yes please review this.



here is the Rule we have set up currently that allows this to work for us. 




Userlevel 3
Badge +1

If this is for Guest / emails that come in that are creating tickets and how the log / record they generate TBH not sure.

I believe the users Rules guide and some testing may be in order.



Userlevel 7
Badge +12

@TSaunderslucy 68018b6 motsd Thank you for submitting your question to our community! 😄

As @ADeLacy 640001e ghsd As suggested, please create the rule above to have the email approved to create the ticket. 

Thank you @ADeLacy 640001e ghsd for providing the answer!