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Email in to create a ticket?

does the system allow a person to email a helpdesk email and it automatically creates a basic Incident Record for them.

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Best answer by ADeLacy 18 January 2024, 22:24

Userlevel 4

+3

I think you are asking if you can set up E-mail to ticket creation. If yes please review this.

here is the Rule we have set up currently that allows this to work for us.

Userlevel 4

+3

If this is for Guest / emails that come in that are creating tickets and how the log / record they generate TBH not sure.

I believe the users Rules guide and some testing may be in order.

Userlevel 7

+13

@TSaunderslucy 68018b6 motsd Thank you for submitting your question to our community! 😄

As @ADeLacy 640001e ghsd As suggested, please create the rule above to have the email approved to create the ticket.

Thank you @ADeLacy 640001e ghsd for providing the answer!

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