I think you are asking if you can set up E-mail to ticket creation. If yes please review this.

here is the Rule we have set up currently that allows this to work for us. 

If this is for Guest / emails that come in that are creating tickets and how the log / record they generate TBH not sure.

I believe the users Rules guide and some testing may be in order.

@TSaunderslucy 68018b6 motsd Thank you for submitting your question to our community!

As @ADeLacy 640001e ghsd As suggested, please create the rule above to have the email approved to create the ticket. 

Thank you @ADeLacy 640001e ghsd for providing the answer!