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email to ticket auto location set


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Can I setup a single email address to receive all helpdesk requests and then automatically set the location of the ticket based on the location of the sender?  Our IIQ instance is Google integrated.  IIQ should “know” the location of the sender.

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Best answer by Hannah Bailey 5 May 2023, 15:33

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Userlevel 7
Badge +16

@therealt 

Great question - setting the location of the sender exist by default as long as iiQ recognizes the email address of the sender. 

 

Also, there is a site option where you can set the default location if the email address is unrecognized. 

 

Userlevel 3
Badge +6

Yes, this is possible and we use it in our district. Just make sure that you’ve got the email address of the sender(s) inside of their Google accounts, and have Google synced with iiQ.

Userlevel 7
Badge +13

Thanks @zige for adding how you use this! 

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