@therealt 

Great question - setting the location of the sender exist by default as long as iiQ recognizes the email address of the sender. 

Also, there is a site option where you can set the default location if the email address is unrecognized. 

Yes, this is possible and we use it in our district. Just make sure that you’ve got the email address of the sender(s) inside of their Google accounts, and have Google synced with iiQ.

Thanks @zige for adding how you use this! 

Is there a way to add something like….

#Location Apple Elementary

and have the system update the ticket with the location? Our old system used the # as the indicator.

Thanks!

Michael

​@MRoark 7803249 jusd Thank you for submitting your question to our community. Unfortunately, this is not currently a feature, but you can submit your idea to our Idea Exchange here: https://community.incidentiq.com/topic/new