is there a way to set up email to tickets to have a specific spot you can put the building name to assign it to that location instead of by the users default location?
Solved
Email to Ticket Location
Best answer by BHenker
I wonder if this would work for you.
Have when conditions are met like stated in the article and see if that works.
Would you be willing to clarify this? Not quite sure if you want to email someone specific at the building or if you are just emailing people at the building.
Guess I wasn't very clear. When I mean email. I mean ticket submission via email and having the subject have the location in it to assign it to a location within IIQ
-Ryken Winchester
I wonder if this would work for you.
Have when conditions are met like stated in the article and see if that works.
+18+18We have people in multiple buildings, So I would like the person in 3 buildings to put what location they want in the Email subject and it assign by that.
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