+1Good morning,
if I’m sending a plain-text email to IIQ intending it to be a ticket, can I use any kind of markup like HTML or Markdown to dress it up, or will it always come through as plain?
Or if I send it as an HTML mail, with that markup come through, or do all email-to-tickets come through plain?
Thanks!
Best answer by MLund_iiQ
Good Afternoon,
As you noted email to ticket supports only plain text, although you can add images and attachments. I am not sure if that is something in the works but there is this Multiple Remote Support Ticketing Templates/ Direct URL Links that is currently under review that might help to address your need.
Thanks!
Good Afternoon,
As you noted email to ticket supports only plain text, although you can add images and attachments. I am not sure if that is something in the works but there is this Multiple Remote Support Ticketing Templates/ Direct URL Links that is currently under review that might help to address your need.
Thanks!
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