Good morning,
if I’m sending a plain-text email to IIQ intending it to be a ticket, can I use any kind of markup like HTML or Markdown to dress it up, or will it always come through as plain?
Or if I send it as an HTML mail, with that markup come through, or do all email-to-tickets come through plain?
Thanks!
Good Afternoon,
As you noted email to ticket supports only plain text, although you can add images and attachments. I am not sure if that is something in the works but there is this Multiple Remote Support Ticketing Templates/ Direct URL Links that is currently under review that might help to address your need.
Thanks!
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