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Emailing IIQ from Google Form -- Ticket Creation format hard to read

  • July 3, 2024
  • 3 replies
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M
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Currently we have a few google forms that once an entry is made in the form, a script sends an email to helpdesk.  However the format of that email is difficult to read.  Do you have any recommendations on how this could be improved? Is there a configuration setting for emails coming in that could change?

Thanks for your help

Best answer by EStapf_iiQ

@MRandle 7609a89 vvsd We also have this super cool Customer Spotlight that takes a Google Form submission and creates a ticket using the API (with their script included)!

This might be exactly what you are looking for. Hope it helps!

3 replies

Kathryn Carter
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@MRandle 7609a89 vvsd Thank you for submitting your question to our community! 😄

Many districts use Google Forms to submit tickets. @ADeLacy I know we spoke about this in April. Do you have any thoughts to share? 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
EStapf_iiQ
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  • EStapf_iiQ
  • Employee
  • Answer
  • July 3, 2024

@MRandle 7609a89 vvsd We also have this super cool Customer Spotlight that takes a Google Form submission and creates a ticket using the API (with their script included)!

This might be exactly what you are looking for. Hope it helps!

Kathryn Carter
Kathryn Carter
Forum|alt.badge.img+18

@EStapf_iiQ GREAT CALL OUT!! 

Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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