Skip to main content

We are making a ticket for staff to sign up for and request equipment when they use a public space. By default, the ticket requests a room number. Is there a way to remove this requirement for a specific ticket? I am not worried at the start for having a valid room number as we can just manually add it in later if needed. I just don’t want having a room number being required, for this specific ticket but I want it to remain required for other tickets. 

 

Thanks. 

 

 

 

@KHowe Thank you for submitting your question to our community! 😄

Since you have your site options set to require the room, you cannot exclude from the site option: 

 

However, a workaround would be to add it as a custom field on all issues and exclude this one issue type and make it required. 

Please let me know your thoughts. I hope this helps 😄


Reply