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We added Events and Facilities this summer in hopes to created a unified, seamless experience for our staff.  Unfortunately, we are not seeing that.  I have discovered that when Faculty submit an event from Ticketing, they do not have the same options as if they were in the Events platform directly.  Conversely, if Faculty are in the Events Platform, and try to submit an IT Ticket, the categories and issues I have created in the Ticketing Platform do not appear.

My question is, is there a way to disable the option to submit Events from Ticketing, so that only IT and Facilities tickets can be submitted:

 

AND, remove all of the other options when in Events.  So it would force all Faculty to use Events to Submit Event reservations and NOT submit IT tickets.  

 

What would be ideal is if everything behaved the same in Ticketing and Events, but we are just not seeing that right now.  It’s causing unnecessary confusion for Faculty.

​@j_collinswb Thank you for submitting your question to our community! 😄

I am trying to understand the workflow here. Do these faculty have the ability to log into events? They should be able to submit ALL tickets through 1 “new ticket” button. Once there, if they click events, staff/faculty will have the options to submit an event reservation. Is there a specific custom field you are looking for? Is that mapped to Events? 

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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