When you exchange devices inside tickets it seems to link the ticket to the new device I give a student instead of keeping what is broken with the device we put the ticket in for. I don’t see how using that feature is worthwile in my opinion. I then have to close that ticket and then just create a new one or have to remember to manually change the linked device back to the previous one.
How do you guys handle device exchanges?
Our team is aware of this function and is looking to enhance this feature. Please follow this idea for updates on this feature: https://community.incidentiq.com/ideas/device%2Dexchange%2Denhancements%2D654
Our team is aware of this function and is looking to enhance this feature. Please follow this idea for updates on this feature: https://community.incidentiq.com/ideas/device%2Dexchange%2Denhancements%2D654
Thanks! I upvoted that idea as well.
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