I want to export my ticket data into a spreadsheet so I can breakdown the data in ways IIQ cannot, but I can not find a way to include the device category. for example, when exporting all the ticket data I want to be able to sort it by all chromebook tickets or all desktop tickets, but all I get is something like this: Acer Chromebook 311 (C733, C733U, C733T) - Connectivity > Can't connect to Network / Wifi. And in a perfect world i would like this part “Connectivity > Can't connect to Network / Wifi” also broken up into two difference fields.
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I would suggest adding this to our idea exchange. Being able to add the column “Asset Category” and being able to export it from a ticket view. https://community.incidentiq.com/ideas
My only suggestion for now, is to create a custom view and use the filter “Model Category” and then export that list. This way you already know all those tickets are for that specific category.
I need to be able to export all tickets into my spreadsheet, so doing it type by type would take me forever. I have formulas set up to analyze and separate all of the data
That would be very time consuming if you are not looking for a specific category. I am glad that you have created a formula in excel. I went ahead and create this idea in idea exchange to add the “Asset Category” as a filter option in ticket view. And being able to export it.
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