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Fee Tracker Automation Best Practices

  • December 29, 2025
  • 2 replies
  • 24 views
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We are looking to implement Fee Tracker in our IIQ tenant. How does your district handle automation with Fee Tracker and IT Ticketing? We are looking for a robust way for principals/administrative assistants to be added as followers whenever there is a fee update to a ticket. Cheers!

    2 replies

    Kathryn Carter
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    • Kathryn Carter
    • Community Manager
    • December 31, 2025

    ​@DKRUPPENBACHER Thank you for submitting your question to our community! 😄 

    I was looking into our rules engine to see if there was a “when field is updated” trigger for Fee Tracker updates but it does not look like it. What kinda of updates are they needing to be added to? Is there is specific type of update?

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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    ​@Kathryn Carter We want to be able to dynamically set a status, add followers by location, and change ticket priority whenever a ticket’s fee is worth more than or equal to $50, or when a ticket’s fee is paid off (0). We tried creating a rule for this, but it does not seem to update unless I put a comment in the comment box.

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