Filter containing multiple agents' tickets.

  • 8 September 2023
  • 2 replies

How can I create a filter containing tickets that are "Assigned to me" and “Unassigned”?

I want the filter to only show me the tickets that are mine or need someone assigned to them.

The filter allows me to select multiple selections in most things, but not who the ticket is assigned to.


Best answer by PBauchan 650c0fd mvsd 8 September 2023, 21:43

View original

2 replies

Userlevel 1
Badge +1

You should go to filter for Agent and then select yourself and Not Assigned. That should get you what you are looking for (when I tried it, I was shown all of the tickets assigned to me and all of the tickets that currently were not assigned to anyone). Here’s a screenshot of the Filter: 


Userlevel 6
Badge +10

Thank you for your question @GBertollini 7398db fultoncsd. I am so glad @PBauchan 650c0fd mvsd was already there with your answer! 😄