Question

Filtering ticket stats?

  • 18 October 2022
  • 4 replies
  • 25 views

Is there a way to put a filter on ticket stats?  I like the quick view aspect of the stats but I would like the ability to filter out certain statuses.

 

A good example of this would be the “In Repair (Vendor)” status.


4 replies

Userlevel 4
Badge +1

@Jim.Sch Thank you for submitting your question.

There is a way to filter in analytics “ticketing”. I added a filter - “status” and then “in repair(vendor)”. Just like in ticketing filters, you can exclude selected as needed. You can also change the date as needed, I left mine on “today”. Here is a screenshot:

Is this what you are looking for?

No, I am looking to filter this widget:

 

Userlevel 4
Badge +1

@Jim.Sch Currently we are unable to do that. 

However, there is already an idea, similar to yours, that you should upvote and comment on to help get these ideas to the finish line. 

 

done.  thank you!

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