Follow Email Notification Not working?

Question

Hi All,

When I add my co-workers as followers to my tickets, I always click “Yes” on the “Do you want to notify the user that they have been added as a follower?” question before doing so.

I have noticed that this does not really notify the user, it rather just starts to send them ticket update information (via email, which is our preferred notification method).

Is there a way I can get this to actually notify a person that they were added as a follower (again, via email), and then provide them ticket update information rather than just start receiving ticket updates?

RIson_iiQ · Accepted Answer

Hello Friend.I hope you're having a great day! It sounds like you're looking for a way to have the initial email just let a user know they've been added as a follower to a ticket. Right now, there isn't a built-in setting to customize this, and there isn't a rule trigger available for when a new follower is added to a ticket.Even though this isn't an option just yet, our product team would love to hear your feedback! The best way to share this is by submitting it to our Idea Exchange. We regularly use suggestions from the community to shape the platform's future. Feel free to include your specific use case and any screenshots that might help our team see your vision.You can submit your idea here: https://community.incidentiq.com/ideasP.S. Nice Reference

Sam Sepiol · Answer

Haha appreciate it.Thank you for the information and I will go ahead and do so!

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