General search in Tickets or Assets needs much improvement

  • 18 January 2024
  • 3 replies

Often, we need to search quickly for a ticket by using a particular word, and nothing comes up.  Even searching in Assets, the search usually doesn’t yield any results when doing a quick search for a keyword.  This is very frustrating, and we would like this to be improved.

Also, is there a contact number for support, or do we contact our previous sales rep or trainer???

3 replies

Userlevel 7
Badge +12

@LPausanos 607ad32 mesd Thank you for submitting your question to our community! 😄

This is an enhancement request that is already in the works. Our global search is currently at the end stages of development and will be rolling out soon. Here is the thread to follow for updates: 

In order to get in touch with support, here is an article on all the ways you can: 

I hope this helps 😄


I’ve honestly been hearing about this search improvement being in the works for years now.  The fact of the matter is that it is still impossible to do a keyword search which kills the effectiveness of a helpdesk system.


Userlevel 7
Badge +12

@cmaloney Thank you for your feedback on this idea. It is actively being worked on now. Thank you for your patience with this feature.