​@CGill 44393f9 beltonisd There is not currently a way to bulk import tickets. Alternatively, have you tried using ticket templates? This could help speed up the input of issues you need documented?

​@CGill 44393f9 beltonisd While we always encourage users to log into the system and generate tickets (we see it as a training opportunity - even for those that don’t do it very often), we also understand that may not be the feasible for every scenario. You could also take this information from ​@curtis.bohlmeyer and have tickets generated from a Google form via the API! Check out this awesome link to learn how: 

Curtis is also really great about answering any questions you might have. 

​@CGill 44393f9 beltonisd Thank you for submitting your question to our community!

Another thought on this one is if there are emails - you can forward an email to create a ticket. Once that ticket is created (if the workflows are similar) you can create a shortcut to add those resolution actions to that ticket. 

Love to see the collaboration on this thread ​@arosenbaum_iiQ and ​@EStapf_iiQ 

Thank you for the assistance everyone!  I will look into these potential solutions.

​@CGill 44393f9 beltonisd Which solution did you end up going with? Please make sure to mark which solution helped this best! 

No solution yet!  Thank you for the feedback, though.  I’ll be dedicating more time to this over the summer.