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Is there a way to embed a google form into a ticket? I have tried placing the embed code into a info custom field as you do HTML, but it will not work. I don’t want to upload a form to iiQ and attach it. We use google forms to collect and store information on who requests specific things.

@Amy.York Please check out this article written by one of our own Community members! 

 

Is there a way to make this visible only for a specific ticket type?

​@courtney-long Since this is being added a custom field, you have the custom field filters to match conditions, including a specific ticket type or issue! 

I hope this helps! 😄

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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