We are hoping to use the remote support ticketing app for parents to put in a ticket for a student’s Chromebook while at home over the summer. We are testing it out and noticed that when the IT tech asks a question through the comments on the ticket, the guest will get an email saying a response is needed but they can not respond to the ticket. When they click the link to respond in the email, incident IQ requires a username and password or Google SSO. How can a guest respond to a ticket with the Remote Support Ticketing app?
Login to the community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
This is a simple site option to turn on, Allow Remote Support Tickets via Email. This will create a guest account for the user who creates a ticket. They will be allowed to reply to the email to get information to the ticket!
I hope this helps 😄