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Guest Users responding to tickets through the Remote Support Ticketing?

  • 22 May 2023
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We are hoping to use the remote support ticketing app for parents to put in a ticket for a student’s Chromebook while at home over the summer.  We are testing it out and noticed that when the IT tech asks a question through the comments on the ticket, the guest will get an email saying a response is needed but they can not respond to the ticket.  When they click the link to respond in the email, incident IQ requires a username and password or Google SSO.  How can a guest respond to a ticket with the Remote Support Ticketing app?

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Best answer by Kathryn Carter 24 May 2023, 22:12

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@KNeagle 870d1ce robbinsville Thank you for submitting your question!

This is a simple site option to turn on, Allow Remote Support Tickets via Email. This will create a guest account for the user who creates a ticket. They will be allowed to reply to the email to get information to the ticket! 

I hope this helps 😄

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