How can I attach a knowledge base article to a ticket and send as a resolution?

  • 10 November 2022
  • 1 reply

I would like to be able to send a Knowledge base article to a ticket submitter.   What is the best way to do that? 

1 reply

Userlevel 4
Badge +1

@JBenitez 243b983 exhs Thank you for submitting your question. 

You are going to want to create shortcuts with Knowledge Base Articles. Here is the guide to help you do that:

I hope this helps 😄