I want to limit the number of emails I receive. How do I update my email notifications?
Best answer by Hannah Bailey
View originalI want to limit the number of emails I receive. How do I update my email notifications?
Best answer by Hannah Bailey
View originalYou can change the type of email notifications you receive by clicking on your username and selecting Options from the drop-down menu.
In the Options window click on the Notifications tab.
From here you can decide when you receive alerts from the following two sources:
Hello,
I’m not sure if this has been asked / responded on another post but I could not find it.
Is is possible to configure the fields in the email ticket notification?
I’d like to add the Ticket Title / Subject right above the Issue Description and possible remove other less useful info in the notification.
In the notification I see:
Under Ticket Assigned
who assigned it and to whom
Under ticket Summary:
Issue Description
Device / Hardware
Issue Not Listed
Submitted By
Assigned
Team
Location
Status
I hope this helps 😄
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