+2If you’re a Staff role user and have “View ticket lists and details” permission enabled, you see all the system actions, SLA stuff, rules being fired, etc. If you take that permission away it fixes it but then you can’t see other tickets at your location, only what you submit. Is this a bug or how do I hide this?
Best answer by bverma_iiQ
Hi ,
Thank you for reaching out and for the detailed explanation. What you're experiencing is working as intended. Currently, there isn’t a way to hide system actions while still maintaining full visibility into tickets submitted by other users at the same location.
However, you might consider asking your district admin to disable the "Default Comment Requestor Visibility" setting on tickets under the Site option Depending on your use case, this may help reduce some of the system activity shown to staff users. If that doesn’t fully meet your needs, this would be considered more of a feature enhancement.
Although this isn't supported right now, I know our team would love to hear about any ideas and specific use cases you have in mind! Please submit your idea to our Idea Exchange, as we use the feedback left there to improve the platform further. Add any relevant data, including your use case, within your request, and provide screenshots for our team. I have provided a URL to our Idea Exchange below for your convenience. https://community.incidentiq.com/ideas
Hi ,
Thank you for reaching out and for the detailed explanation. What you're experiencing is working as intended. Currently, there isn’t a way to hide system actions while still maintaining full visibility into tickets submitted by other users at the same location.
However, you might consider asking your district admin to disable the "Default Comment Requestor Visibility" setting on tickets under the Site option Depending on your use case, this may help reduce some of the system activity shown to staff users. If that doesn’t fully meet your needs, this would be considered more of a feature enhancement.
Although this isn't supported right now, I know our team would love to hear about any ideas and specific use cases you have in mind! Please submit your idea to our Idea Exchange, as we use the feedback left there to improve the platform further. Add any relevant data, including your use case, within your request, and provide screenshots for our team. I have provided a URL to our Idea Exchange below for your convenience. https://community.incidentiq.com/ideas
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