Skip to main content
Solved

How to create an action?


MDuffany

How do you create a new action?

Best answer by GWeiland_IIQ

You can add additional resolution actions by navigating to Admin>Issues. 

Next to each issue type you will see “resolution actions”. IIQ gives you some suggested ones out of the box but you can certainly create your own by selecting “create new action”😁

 

View original
Did you find this article helpful?

4 replies

GWeiland_IIQ
Forum|alt.badge.img+2

Hi @MDuffany!

Are you referring to resolution actions within a ticket? 

 


MDuffany
  • Author
  • Observer
  • 3 replies
  • August 21, 2024

Yes, how do I create an action so it is there when anyone needs it.


GWeiland_IIQ
Forum|alt.badge.img+2
  • Employee
  • 24 replies
  • Answer
  • August 21, 2024

You can add additional resolution actions by navigating to Admin>Issues. 

Next to each issue type you will see “resolution actions”. IIQ gives you some suggested ones out of the box but you can certainly create your own by selecting “create new action”😁

 


MDuffany
  • Author
  • Observer
  • 3 replies
  • August 21, 2024

Thank you, just what I was looking for.

 


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings