We are working to get Staff/Parents to make better choices on Issue Types when inputting tickets.
But, we often have to change the Issue Type on a Ticket thas has already been Created (most of our autoreply Rules run on Created to send back helpful tips/docs).
That strategy only works on the Created. So if we need to update the Issue Type and we want the rule to send better autoreply Rule email helpful tips/docs… how do we do that?
It seems the Updated type of Rule will fire back the autoreply EVERY time anybody updates the ticket.
Is there a way to say ONLY process a Rule when the Issue Type is Updated?
