How to have sub tickets named based on a parent ticket's field.

Question

So I am trying to create a workflow where a sub ticket is created for each part of a new employee being hired is assigned to diffrent team members.

Right now everything works as needed but the names of the sub tickets are all the same based on the ticket templates.

My question is how, from a ticket dashboard view, can our team members see the difference between each ticket without going into each sub ticket and then to the parent ticket to know who the request is for.

Is there a way to add a addition to the sub ticket’s name based on a custom field within the parent ticket?

ahawk2 · Accepted Answer

A possible work around - I use the change subject under the more button on the sub ticket.

TCurtis 5576bd0 jpsny · Answer

A possible work around - I use the change subject under the more button on the sub ticket.

That is what I suggested to my co-workers.

I did find the setting within the rules to add fields to the sub ticket from the parent ticket which was useful, but I am hoping for a more streamline fix without the manual intervention.

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