+2
We have a situation where we have students going in and canceling their ticket when it still has a balance outstanding.
Naturally we do not wish them to be able to forgive their own debt, it teaches a bad life lesson.
How do we prevent students from being able to cancel their ticket, or a least specific tickets?
Best answer by Kathryn Carter
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+13
I created this rule that when the ticket is canceled by a student with a balance greater than 0. It will update the status, add a tag (so you know they tried to delete it) and send an email alert!
Let me know if this works for you! 😄
Our students permission doesn’t allow them to login to IIQ, can they cancel a ticket any other way?
Rule makes sense, I put it in our system just in case. Thanks!
+13
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