We have a situation where we have students going in and canceling their ticket when it still has a balance outstanding.
Naturally we do not wish them to be able to forgive their own debt, it teaches a bad life lesson.
How do we prevent students from being able to cancel their ticket, or a least specific tickets?
I created this rule that when the ticket is canceled by a student with a balance greater than 0. It will update the status, add a tag (so you know they tried to delete it) and send an email alert!
Let me know if this works for you! 
Our students permission doesn’t allow them to login to IIQ, can they cancel a ticket any other way?
Rule makes sense, I put it in our system just in case. Thanks!
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