I have found that any hyperlink I add in my comments is broken and does not open in the email that the recipient or myself receive. In general the email format is hard to follow with “>” this symbol all over the place. Is there a way to fix this?
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Would you mind providing a screenshot example of what you are seeing?
Yes here you go. The word HERE is a hyperlink. I click on the hyperlink button, paste the link, and choose open in new window and save.
It’s also tough because of the format of the emails too. Not all of mine look like that but the many that do are hard to follow.
Thank you for any help with either problem 
when I add a comment in the ticket system and then get an updated email, this is what it looks like quite often. I only comment and reply in the ticket system.
I’m not following. What I was seeing in this thread was KB Articles but I am using the built in hyperlink option.
I looked into this with support, and they asked you to submit a ticket. This could be a bug; we need to document it via ticket. Thank you! Here is the link to submit it:
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