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Icon meaning.

  • September 15, 2023
  • 4 replies
  • 86 views

Forum|alt.badge.img+1

Just out of curiosity. What is the difference between these tickets?

 

Best answer by Kathryn Carter

@ERook Gotcha, that icon is based on the model & the issue. So, for example, you have an icon of a Dell Laptop because that is the device that the issue is with or the cloud refers to software.

4 replies

Kathryn Carter
Forum|alt.badge.img+18
  • Community Manager
  • 11045 replies
  • September 18, 2023

@ERook Thank you for submitting your question to our Community. 

Where in your site is this located? 


Forum|alt.badge.img+1
  • Author
  • Observer
  • 2 replies
  • September 18, 2023

It’s located on the ticket queue. 

 


Kathryn Carter
Forum|alt.badge.img+18
  • Community Manager
  • 11045 replies
  • Answer
  • September 18, 2023

@ERook Gotcha, that icon is based on the model & the issue. So, for example, you have an icon of a Dell Laptop because that is the device that the issue is with or the cloud refers to software.


Forum|alt.badge.img+1
  • Author
  • Observer
  • 2 replies
  • September 19, 2023

Thank you.