Icon meaning.

  • 15 September 2023
  • 4 replies

Just out of curiosity. What is the difference between these tickets?



Best answer by Kathryn Carter 18 September 2023, 20:37

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4 replies

Userlevel 6
Badge +10

@ERook Thank you for submitting your question to our Community. 

Where in your site is this located? 

It’s located on the ticket queue. 


Userlevel 6
Badge +10

@ERook Gotcha, that icon is based on the model & the issue. So, for example, you have an icon of a Dell Laptop because that is the device that the issue is with or the cloud refers to software.

Thank you.