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Icon meaning.

  • September 15, 2023
  • 4 replies
  • 86 views
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Just out of curiosity. What is the difference between these tickets?

 

Best answer by Kathryn Carter

@ERook Gotcha, that icon is based on the model & the issue. So, for example, you have an icon of a Dell Laptop because that is the device that the issue is with or the cloud refers to software.

    4 replies

    Kathryn Carter
    Forum|alt.badge.img+18
    • Kathryn Carter
    • Community Manager
    • 11045 replies
    • September 18, 2023

    @ERook Thank you for submitting your question to our Community. 

    Where in your site is this located? 

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
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    • ERook
    • Author
    • Observer
    • 2 replies
    • September 18, 2023

    It’s located on the ticket queue. 

     

    Kathryn Carter
    Forum|alt.badge.img+18
    • Kathryn Carter
    • Community Manager
    • 11045 replies
    • Answer
    • September 18, 2023

    @ERook Gotcha, that icon is based on the model & the issue. So, for example, you have an icon of a Dell Laptop because that is the device that the issue is with or the cloud refers to software.

    Kathryn Carter - Community Moderator /// Did you ask a question? Don't forget to mark the correct answer!
    E
    Forum|alt.badge.img+1
    • ERook
    • Author
    • Observer
    • 2 replies
    • September 19, 2023

    Thank you. 


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