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iiQ Everything Slow to Load

  • 2 February 2024
  • 3 replies
  • 35 views

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Hello everyone -

 

Curious if we are all experiencing the same issue; when creating tickets with subtasks, or adding users to a ticket, or basically doing anything that has to query a database - there are moderately long wait times.

 

For example, when searching accounts to add as a follower - we click on the drop down and it takes 5+ seconds for the drop down to appear. Once the drop down appears, we go to search for a user and it takes another 5+ seconds for the user to appear in the list.

 

Another example, we have actions to add subtasks to tickets - when applying the action, subtask creation can take over a minute and freezes the entire page.

 

Our district has a very fast internet connection, so we know that is not the issue. Tried all different browsers, and issue persists.

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Best answer by Kathryn Carter 2 February 2024, 20:11

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Userlevel 7
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@TSheldon 3935bda rochester Thank you for submitting your question to our community! 😄

This would best be handled by our Support Team. Please submit a ticket to them. Here is the link to all the ways to contact them: 

 

Userlevel 4
Badge +6

We have the same issue.  Slow especially when clicking on Drop Downs… like adding Followers.
@TSheldon 3935bda rochester did you make any progress in resolving the slowness?

Userlevel 7
Badge +13

@jo.cpa Thank you for submitting your question to our community! 😄 I was unable to replicate the slowness that you experienced. If this still persists, please submit a ticket to support. 

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