+2I recently created a custom information field (see image) and added it to a ticket type, but the field is placed lower on the ticket submission page. I’m wondering how I can get the information field placed above the “Describe your issue” box. I’d appreciate any help you guys might be able to offer up.
Thanks!
Ray
Best answer by Kathryn Carter
There is not a way to add that custom field at the very top unless it is a confirmation message. This custom field would not allow them to fill anything out, but rather give instruction.
This would be an enhancement request you can submit here: https://community.incidentiq.com/ideas
Thanks
There’s currently not a way to do that. The “Describe your issue” section is built-in for all tickets, anything you add will go below it.
+2Thank you for the quick reply,
+18There is not a way to add that custom field at the very top unless it is a confirmation message. This custom field would not allow them to fill anything out, but rather give instruction.
This would be an enhancement request you can submit here: https://community.incidentiq.com/ideas
Thanks
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