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Hi everyone -- 

Searched the forum and Incident IQ itself, and I don’t think this is possible, but:

There’s a specific app -- let’s call it Bubba -- that everyone thinks that issues for it should go in Incident IQ for the district. Trouble is, they shouldn’t -- there’s a specific different process that needs to be followed for Bubba. At first the strategy was to just remove Bubba as an issue category option from Incident IQ, but then staff members still put in tickets for Bubba anyway under different, tangentially related categories. 

Our new idea was to create an issue category for Bubba...but instead of leading to the general “creating a ticket” page, leading to an information page that said something like “For Bubba tickets, contact Joan in HR at x5555”. Is there any way to do something like that? I considered trying to get rid of all the fields on the Bubba ticket page to make kind of fake information page, but since I see there’s no way to get rid of the “Describe your issue” box, that doesn’t really work.

Grateful for any help!

Matt

Hi @mprins there are a few different ways you could do this (including a custom informational field)!
My first recommendation would be to take a look at this post from about a year ago, 

I think this will be what you are looking for! 

Hi @mprins there are a few different ways you could do this (including a custom informational field)!
My first recommendation would be to take a look at this post from about a year ago, 

I think this will be what you are looking for! 

Oh wow -- I didn’t realize you could use Javascript in an informational field. That’s neat! I still would prefer having a purely informational page with no ticket information on it whatsoever, but if that’s not possible, I’ll probably do something very similar to this. Thanks!

@mprins I totally understand your want for a display only option rather than having the option to submit a ticket. You could always submit that Along with the HTML ‘big’ button I would also suggest writing a ‘When Created’ rule for that issue category or ticket type that would automatically cancel or resolve the ticket AND send and email notification to the requestor with more information. I always like to think through all the ‘what-ifs’ and see how we can tie up all the loose ends!

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