Is it possible to attach an asset (provided the client only has one) to a ticket via ticket template? I don’t see a way to do that (though I do see a way to change the asset status.) I’m looking at that before writing something myself to the API.
+13This can be disregarded. I’m still curious about it but right now we are going a different way with what I was planning.
+17Hey again
+17Actually - I was able to add the asset to the ticket template:
+17But you are wanting it to be automatically based the on user.
That is currently not possible. Apologized for all my different post threads lol
Hannah Bailey - Director, Customer Engagement
+13Yeah I was wanting to do a user’s specific asset (in this case student’s who only have one.)
no worries about the replies… I posted a lot the other day.
+8As
But if you want to upvote it on the idea exchange, there’s a great thread about it here!
Shameless plug: I’m the author 😅
+13Done. Thanks
+17
I would actually like to see this as well. I have a ticket created for students who leave and the user is assigned but not the asset. I can understand maybe not auto assigning if more than 1, but if there is only 1 I don’t see why it can not populate.
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