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Is it possible to attach an asset automatically via ticket template


Userlevel 6
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Is it possible to attach an asset (provided the client only has one) to a ticket via ticket template? I don’t see a way to do that (though I do see a way to change the asset status.) I’m looking at that before writing something myself to the API.

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Best answer by zige 8 May 2023, 02:55

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Userlevel 6
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This can be disregarded. I’m still curious about it but right now we are going a different way with what I was planning.

Userlevel 7
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Hey again @bclark - Currently there is not a way. I would suggest adding this to our idea exchange 😁

 

https://community.incidentiq.com/topic/new?type=idea

Userlevel 7
Badge +16

Actually - I was able to add the asset to the ticket template: 

 

 

Userlevel 7
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But you are wanting it to be automatically based the on user. 

That is currently not possible. Apologized for all my different post threads lol 

Userlevel 6
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Yeah I was wanting to do a user’s specific asset (in this case student’s who only have one.)

 

no worries about the replies… I posted a lot the other day.

Userlevel 3
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As @Hannah Bailey mentioned, it’s not possible for… reasons.

But if you want to upvote it on the idea exchange, there’s a great thread about it here!

Shameless plug: I’m the author 😅

Userlevel 6
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Done. Thanks 

Userlevel 7
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@zige - Thank you for adding the link to the idea in our idea exchange 😁

Userlevel 3
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I would actually like to see this as well. I have a ticket created for students who leave and the user is assigned but not the asset. I can understand maybe not auto assigning if more than 1, but if there is only 1 I don’t see why it can not populate. 

Userlevel 7
Badge +12

@cris.ward Please make sure you check out the idea to upvote and comment! 😄

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