When students need their device repaired, the technicians add the part to the ticket so it removes it from our inventory, however, it shows the cost of the part to the student. We don’t want the students/parents to see the cost, but we want them to see the part was added to the ticket. Is there a way to keep the part visible, but cost hidden? We’ve been entering all costs as $0.00 but this affects our analytic charts. Thank you.
Solved
Is it possible to hide parts cost in a ticket from requestor?
+18
+2I’d like this as well. Students who damage their chromebooks are charged for parts. But if the part is defective we do not charge. This causes me to have to go in manually and adjust inventory.
+18
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