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I would like to add some tags to some past tickets that have been resolved for awhile. Looking at another option to track ticket types over time. Is it possible to update tickets in bulk with a tag without emailing the person who submitted/requested/followers/agents?

Thank you for your post, @bclark. Currently, this is not feature. If a ticket receives an update and that notification is turned on then an email is sent out. This could be a good idea to add in our idea exchange https://community.incidentiq.com/ideas

If you are an admin, you can turn the notifications off temporarily during an off hour, perform your bulk update, then turn them back on.

Thank you for offering this suggestion, @TAnders!

I’ve considered that. And actually done it once before. I just thought it might be nice to have another solution.

Here is the idea that goes along with this post: https://community.incidentiq.com/ideas/i%2Dwould%2Dlike%2Dto%2Dbe%2Dable%2Dto%2Dupdate%2Da%2Dticket%2Dwithout%2Dsending%2Dan%2Demail%2D538

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