I recently created a required field for our Chromebook repairs to always needing a part… I did not think of the simple fixes that do not require a part. Is there a way to add a “Yes/No” choice to the field or update it using an “IF” with a comment like “no part needed”?
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Hi
You can create a new custom field that is a YES/NO field (listed as ON/OFF in the drop down list), but you cannot change the field type from text to YES/NO after it has been created. Here is a link to our KB article on custom fields
What sounds like a better option is to set up required ticket actions for Chromebook tickets to require a part, and a resolution action called “No parts needed”.
You can use rules to apply the required ticket action to any tickets that don’t have the “No parts needed” resolution action.
I love this discussion already!! Custom fields versus Custom Resolution Actions - both are great ideas it will just have to be up to your workflows and agents. Personally, I would think the resolution action would be your easiest set up, as it is still requiring an action. Another point to think about is whether you have a part that is labeled - no part needed so you are still adding some kind of part but you know it is not an actual part.
Great start 
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