Skip to main content

I am curious if it’s possible to create an action that will pull a part from inventory?

For example, a damaged/lost chromebook charger. If i select my custom action “issued new charger” is it possible to have it pull a charger from inventory? This would expedite the process of these tickets because then you can work multiple tickets submit the action, pull the part from inventory and resolve the ticket at the same time. 

 

Thanks

@DBallard 903009a rockland 

I really like this one. 

This would be a great idea in idea exchange to have parts associated with resolution actions.

https://community.incidentiq.com/topic/new?type=idea

 

But I am thinking a shortcuts would be the way to go here when working tickets. 

 

JQKr2pXtcUqmgCgQ5L0KUXuJs_x9L8-aY7L7QXI1UquqV6Fjkw8nf67lB6-mim7Hxr-S6vscN-9deEtBN41Q91uGc0Asqn-l6wVbaHCEE-dj7rWcvt7b2ohicIi6HEr11nxd04bHvp00b_tIICoznso

Thanks Hannah! That solution works.

Reply


Terms & ConditionsCookie settings
Incident IQ logo

Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

Corporate Headquarters:
750 Glenwood Ave SE, Suite 320
Atlanta, GA 30316