Skip to main content
Solved

Is there a way to customize the initial 5 Ticket Types in the ticket creation menu?

  • Apr 4, 2022 3:48 PM UTC
  • 5 replies
  • 411 views

Forum|alt.badge.img+4

Is there a way to customize the initial 5 Ticket Types in the ticket creation menu?

Best answer by Reesa Azar

Hi @jhandler. You can only rename the five Ticket Types, and can not add additional ones. Hope this helps.

View original

5 replies

Forum|alt.badge.img+4
  • Author
  • Contributor
  • Apr 4, 2022 4:00 PM UTC

I see you can rename them in Custom Names, but can you add additional ones or are you limited to 5?


Reesa Azar
Forum|alt.badge.img+15
  • Community Manager
  • Answer
  • Apr 6, 2022 10:39 AM UTC

Hi @jhandler. You can only rename the five Ticket Types, and can not add additional ones. Hope this helps.


Forum|alt.badge.img+5
  • Observer
  • Aug 17, 2023 5:47 PM UTC

How do you rename the 5 ticket types? What are the steps? 


Forum|alt.badge.img+3

@brozzelle 
Under Custom Names: 

 


Kathryn Carter
Forum|alt.badge.img+18

@CLee 1176405 shakopee Thank you for jumping in with that article!! 😄