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Is there a way to customize the initial 5 Ticket Types in the ticket creation menu?

I see you can rename them in Custom Names, but can you add additional ones or are you limited to 5?

Hi @jhandler. You can only rename the five Ticket Types, and can not add additional ones. Hope this helps.

How do you rename the 5 ticket types? What are the steps? 

@brozzelle 
Under Custom Names: 

 

@CLee 1176405 shakopee Thank you for jumping in with that article!! 😄

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Incident IQ is a service management platform built for K-12 school districts, featuring asset management, help ticketing, facilities maintenance solutions, and more.

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