So we are working on setting up where someone can email to create a ticket and are wanting to implement a rule to assign to a team/person based on subject or body keywords. Is there a way to add more than one word in a single rule or do I have to keep writing OR statements?
Best answer by Kathryn CarterView original
I don’t see where to edit my previous entry, but I guess the better question or a reword would be how can I get it to recognize a space character?
Currently, it would be best if you kept writing OR statements. Here is a guide to help with some advanced keyword integration.
I know many of our community members have been submitting idea about email to ticket creation.
I feel that I could automate it if I could figure out the API commands, but that’s more on me. I am far enough to be able to see what page that I need, I just need to figure out what I would need with the POST commands.