Is there a way to have multiple keywords in the rules engine from email?

  • 17 February 2023
  • 3 replies

So we are working on setting up where someone can email to create a ticket and are wanting to implement a rule to assign to a team/person based on subject or body keywords. Is there a way to add more than one word in a single rule or do I have to keep writing OR statements?




Best answer by Kathryn Carter 21 February 2023, 17:55

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I don’t see where to edit my previous entry, but I guess the better question or a reword would be how can I get it to recognize a space character?

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@DRumpf 570102a apsb Thank you for submitting your question. 

Currently, it would be best if you kept writing OR statements. Here is a guide to help with some advanced keyword integration. 

I know many of our community members have been submitting idea about email to ticket creation. 

@jax @cris.ward Do y’all have any advice for @DRumpf 570102a apsb ??

I feel that I could automate it if I could figure out the API commands, but that’s more on me. I am far enough to be able to see what page that I need, I just need to figure out what I would need with the POST commands.