Is there a way to populate a ticket title with the on behalf of field?

  • 19 October 2023
  • 1 reply

We are making a ticket template for daily laptop loaners. I want it so that the only field the agent has to type in is the student’s name for on Behalf Of field. The only thing I can’t figure out is how to populate the ticket title with the students name. What I want is the following. 


  1. Agent puts in the on Behalf of Field with student’s name (ex: John Smith)
  2. Agent submits the ticket and it now says “Daily Loaner Laptop: John Smith”


I figured there’s probably some field connection shortcuts but I just don’t know em or how to find them. 

1 reply

Userlevel 7
Badge +10

@BHaworth 2208295 sths Thank you for submitting your question to our community! 😄 

This would be a great addition to our idea exchange as this is an enhancement request: